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Customer Support Teams and Resources

Help when you need it, day and night

皇冠体育盘口 Whether you’re just getting started or need assistance with advanced features, our resources and support team are here for you. We'll help you find what you need so you can get back to business.

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24/7

Help when you need it

皇冠体育盘口 Our support team and resources are available 24 hours a day, 7 days a week.

4

2020 top-tier international awards

We won 4 gold Stevies (3 more than last year!) for superb customer service.

92%

Our customers love our chat and email support

Our agents rate high in customer satisfaction for their friendly expertise.

"Mailchimp’s support team is awesome. They’re like family, holding your hand through your business."

- Suska Digital Design Co.

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Helpful resources for every skill level

As a Mailchimp customer, you get unlimited access to our easy-to-follow collection of topic and feature tutorials, including how-to articles in English, Español, Français, Deutsch, and Português-Brasil. Make the most of Mailchimp with simple steps for success, from campaign creation to advanced customizations.

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Research and thought leadership to help you set and reach your goals

Access our free collection of research and thought leadership from millions of small businesses, including our own custom research to help your business grow. And since we’re developing new content all the time, you’ll always have access to the latest marketing tips and best practices to make the right decisions for your business.

Lighthouse

Increase your efficiency

皇冠体育盘口Log in and follow along to apply what you learn. Our instructional team will walk you through what you need to get started—and grow—and give you valuable tips along the way.

Customer-centric and human-powered support

Our highly-trained Support team empowers businesses like yours to grow and thrive. All paid plans have 24/7 access.

Connect via chat, email, or phone

  • Live chat for fast response

    皇冠体育盘口 Chat with our award‑winning team in English or Spanish, for urgent needs. Our specialized, live‑support team and advanced internal routing help you execute your marketing strategy.

  • Email us for guidance

    皇冠体育盘口 Our conversational, informative emails explain complex concepts in plain language, English or Spanish. We give you the tools to confidently create smart marketing campaigns.

  • Phone and priority support

    皇冠体育盘口 With our Premium plan, you’ll have special access to guidance over the phone, and priority chat and email support.

  • So much more than troubleshooting

    皇冠体育盘口 Ask us about audience insights, personalization tools, channel optimization, best practices, and everything in between.

An award‑winning team

Customers and leading brands value our Support team’s effectiveness and expertise. In the last 2 years, we won 9 prestigious Stevie Awards for our exceptional service.

No time to DIY? Hire one of our hand‑picked experts.

Our global network of experts can design graphics, craft copy, provide custom development, and optimize every element of your marketing. Explore our directory to find local professionals who specialize in what you need.

Support access by pricing plan

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Support options for every budget

皇冠体育盘口Including priority and phone support for Premium plans.

Pick A Plan Get pricing

Trying to decide if Mailchimp is right for you?

See how our award-winning support team and collection of in-depth resources stack up against the competition.